Specialist Sectors · Insurance & Catastrophe
Insurance Loss & Catastrophe Documentation
Comprehensive damage documentation when accuracy matters and time doesn't wait.
The Problem
When the evidence window is closing.
After a fire, flood, storm, or structural event, the quality of documentation determines everything: the speed of the claim, the accuracy of the settlement, the defensibility of the outcome. And yet, most loss documentation is still done with a clipboard, a phone camera, and a PDF report written from memory days later.
The result is disputed claims, missed damage, contested scopes, and restoration invoices that can't be verified against independent evidence. Adjusters, carriers, policyholders, and restoration contractors all suffer from the same root cause — incomplete, unstructured, spatially disconnected documentation.
The first 48 to 72 hours after a loss event are the most critical for evidence capture. Conditions change. Moisture migrates. Temporary repairs obscure original damage. What isn't documented comprehensively and promptly becomes a matter of opinion rather than evidence.
The Deliverable
What we capture.
Complete Spatial Record
LiDAR point cloud of the affected property — every room, every elevation, every affected area. A permanent, millimetre-accurate, measurable 3D record of conditions as they existed at the time of capture. This isn't a photo gallery. This is a dimensionally accurate environment your adjusters, engineers, and legal teams can revisit as many times as needed.
Damage Documentation
Systematic, room-by-room, system-by-system photographic documentation of all visible damage. Every observation is spatially tagged — pinned to a precise location in the 3D model so there is no ambiguity about where damage was found or how extensive it is.
Thermal Imaging
Calibrated thermal capture to identify moisture migration invisible to the naked eye. Water damage extends far beyond what's visually apparent — thermal imaging reveals evaporative cooling patterns in walls, ceilings, and floors that indicate concealed moisture. All thermal observations are georeferenced within the 3D model, giving remediation teams precise locations rather than vague descriptions.
Structured Reporting
All documentation is delivered through ScopeWalk as a structured, searchable dataset. Damage observations are categorised by building system — structural, envelope, mechanical, electrical, plumbing, interior finishes, contents. Each observation includes location, photographs, thermal data where relevant, and descriptive notes. The format is designed for use by adjusters, engineers, restoration contractors, and legal teams without requiring interpretation of raw scan data.
Pre-Loss Baseline Comparison
Where pre-loss documentation exists — prior surveys, Matterport models, or point clouds — we can provide comparative analysis showing exactly what changed. This eliminates ambiguity about pre-existing conditions versus event damage.
How it works.
01
Rapid Mobilisation
Contact us and we mobilise. Our national travel model across the US, Canada, and the UK means we can reach most locations within 24 to 48 hours. Loss documentation is time-sensitive and we treat it accordingly.
02
Comprehensive On-Site Capture
LiDAR scanning, thermal imaging, and systematic photographic documentation of the entire affected area. A single visit captures everything — no return trips, no missed areas, no gaps in the record.
03
Processing and Delivery
Structured deliverables are typically available within 48 to 72 hours of capture. Your team receives the complete dataset via ScopeWalk — spatially referenced, categorised, and ready for use in claims processing, scope development, or litigation support.
We operate across all fifty US states, every Canadian province, and the United Kingdom. Travel is included in all project pricing. For UK projects, visit Alturascope UK.
Common questions about insurance loss documentation.
How quickly can you mobilise after a loss event? +
We operate a national travel model across the United States, Canada, and the United Kingdom. In most cases we can be on site within 24 to 48 hours of first contact. For large-scale catastrophe events we can coordinate multi-site deployment.
Is this an inspection or a professional loss assessment? +
We provide comprehensive documentation — a complete, structured, spatially-referenced record of conditions at the time of capture. We do not provide loss adjustment opinions, engineering assessments, or cause-and-origin determinations. Our documentation is designed to give the professionals making those determinations the best possible evidence base to work from.
Can this documentation be used in legal proceedings? +
Our deliverables provide a factual, dimensionally accurate, timestamped record of conditions. The data has been used to support claims processes and dispute resolution. We capture what exists — the interpretation and application of that data is for your professional advisors.
Do you work with restoration contractors? +
Yes. Restoration companies use our documentation for scope development, progress tracking, and invoice substantiation. Pre-remediation and post-remediation capture provides a clear before-and-after record.
Can thermal imaging detect moisture behind walls? +
Thermal imaging detects temperature differentials caused by evaporative cooling — a reliable indicator of concealed moisture in walls, ceilings, and floors. It identifies affected areas that are invisible to visual inspection, allowing remediation teams to target their response accurately. The thermal data we capture is georeferenced within the 3D model, so moisture locations are spatially precise rather than described in approximate terms.
Need Rapid Documentation?
Contact us with your location, the nature of the event, and your timeline. We'll confirm availability and mobilisation schedule within hours.
Contact Us Now